![]() They were very helpful, but had to escalate to their backend team. After doing that and everything still failing I chatted with the support. I created a support ticket and was asked to clear all cookies, sessions, browser history etc. I disabled two factor authentication to see if that was the cause. Signing in using the Synology account was smooth, but I hit a brickwall trying to sign in using the iDrive account. The installation process for the iDrive app was pretty smooth sailing after following the documentation, but the troubles began when the app was installed and i tried to sign in. I have been a happy user of the iDrive cloud backup solution and it has saved me from trouble in the past, so I was very happy to see there was an app for Synology. ![]() I'm a pretty new owner of a DS918+ and am just in the process of completing my setup.
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